LogicomUSA and Calix Join Forces to Put Customers at the Heart of Broadband Support
At LogicomUSA, we believe that reliable internet connections are the backbone of modern life. That's why we've integrated our Tier 1 Contact Center Platform with Calix Service Cloud, putting the needs of our Partners and their subscribers front and center.
"Our experience with LogicomUSA's integrated Tier 1 Contact Center platform with Calix Service Cloud has been transformative. The speed at which our issues are resolved is impressive. Previously, we often had to wait while agents navigated through different systems to find information. Now, everything they need is right there, in front of them. It's made a significant difference in our operational efficiency and, most importantly, our ability to deliver exceptional service to our subscribers."
Customer Service Manager, Singing River Connect
Key Highlights:
- Personalized Care: By streamlining our support process, we can focus on what matters most - delivering personalized care to every subscriber, every time.
- Trust and Reliability: Our integration with Calix Service Cloud reinforces our commitment to building trust with our Partners and their Subscribers, one connection at a time.
- A Better Experience for All: By working together, we are creating a better broadband experience for everyone involved.
- Improved First-Call Resolution Rates: Our integrated solution has boosted first-call resolution rates by 15%, reflecting the effectiveness of having comprehensive subscriber insights readily accessible. This not only minimizes the need for follow-up calls but also strengthens subscriber trust and loyalty.
- 21% Reduction in Average Resolution Time: By consolidating subscriber insights and troubleshooting tools into a single interface, our solution has streamlined the support process. This efficiency gain means issues are resolved faster, leading to higher customer satisfaction and reduced operational costs.
- Unified Approach: Both technical support agents and network engineers can access all necessary information from a single platform, reducing resolution time and enhancing the subscriber experience and satisfaction.
- Future-Proof Subscriber Experience: This integration revolutionizes subscriber service, setting a new standard for efficiency, intuitiveness, and subscriber engagement
These metrics underscore how our integrated solution isn't just about efficiency—it's about fundamentally improving the subscriber experience. By leveraging the combined strengths of LogicomUSA and Calix, we continue to set new benchmarks in subscriber service excellence and operational effectiveness.